1. Try before you pay
Every workspace starts with a 30-day free trial for up to 100 learners, with no card required. We encourage teams to publish at least one real course during the trial before choosing a plan.
2. Monthly plans
Monthly plans are billed at the end of each month for the active learners in that month, so there is nothing to refund for unused time. You can cancel at any time and will be billed only for the months you used.
3. Annual plans
- If you cancel within 14 days of the first annual payment, we refund the full amount, minus any active learner usage in that period at the monthly rate.
- After 14 days, annual fees are not refundable, but you keep full access until the end of the paid term.
- If you buy more learners than you use in an annual term, unused learners can be carried into a renewal as credit.
4. Service credits
If an Advanced plan has a service level agreement and we miss it, the credit set out in that agreement is applied to your next invoice.
5. Onboarding projects
One-time onboarding projects for HRMS integration or single sign-on are refundable only for work that has not yet started.
6. How to request a refund
Your workspace owner can request a refund through the Contact Us page, choosing Pricing and plans as the topic. Approved refunds are paid to the original payment method within 10 working days.