1. Who this policy covers
This policy applies to three groups: visitors to this website, administrators who manage a workspace for their employer, and learners who are invited by their employer to take courses.
When an employer uses the platform to train its people, the employer decides what learner data is collected and why. We process that data on the employer's behalf and only on their instructions, in line with the Digital Personal Data Protection Act, 2023.
2. Information we collect
- Account details: name, work email or mobile number, employee ID, department, role, location and preferred language, as provided by the employer or the learner.
- Learning records: courses assigned, lessons opened, time spent, quiz answers and scores, certificates issued and policy acknowledgements.
- Content uploaded by employers: SOPs, policies, slides, videos and images used to build courses.
- Technical data: device type, app version, browser, IP address and error logs, used to keep the service working and secure.
- Website enquiries: details you submit through the signup or contact forms.
3. How we use it
- To deliver courses, track progress, issue certificates and send reminders that the employer has set up.
- To produce reports for the employer's authorised administrators and supervisors.
- To generate course drafts from documents the employer uploads, for review by the employer's team.
- To provide support, prevent misuse and improve reliability and performance.
- To reply to enquiries and set up trial workspaces requested through this website.
4. AI processing of course content
Documents uploaded to the AI Course Creator are processed only to produce drafts for that workspace. They are not used to train public AI models and are not shared with other customers.
Drafts remain unpublished until a person in the employer's team reviews and approves them. Quiz scores are intended to improve training and should not be the only basis for appraisal decisions.
6. Security
Data is encrypted in transit and at rest. Access inside a workspace follows the roles the employer defines, so supervisors see their own teams and administrators see the units they manage. Administrator actions are logged.
7. Retention
Learning records are kept for as long as the employer's workspace is active, or longer where the employer needs them to meet audit or legal requirements. When a workspace is closed, data is deleted or returned to the employer within 90 days, unless the law requires us to keep it.
8. Your rights
Learners can see their own progress, scores and certificates at any time in the Learner App. To access, correct or erase personal data, learners should first contact their employer's administrator, who controls the workspace. We will help the employer respond.
Website visitors who submitted a form can ask us to correct or delete their details using the Contact Us page.
10. Changes to this policy
If we make material changes, we will tell workspace administrators by email before they take effect.